Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Domestic (U.S.) Shipping: Typically 3–7 business days after processing (may vary by carrier and location).
Processing Time: Orders usually ship within 1–3 business days (excluding weekends/holidays).
Delays: Possible due to high volume, weather, or postal issues.
Visit the website and click “Sign Up” or “Register” (usually top-right corner).
Enter your email, password, and shipping details.
Confirm via email
Note: You can check out as a guest if you would not like to create an account.
Before Order Ships: Contact customer support immediately with your order number.
After Shipping: Address changes are usually not possible—packages may be returned or forwarded at your expense.
Check your email for a shipping confirmation with a tracking number.
Log into your account on the website and view “Order History”.
Use the tracking number on the carrier’s website (USPS, UPS, etc.).
.
Check your email for a shipping confirmation with a tracking number.
Log into your account on the website and view “Order History”.
Use the tracking number on the carrier’s website (USPS, UPS, etc.).
Most reputable sites do not store full credit card details after checkout.
If you checked out as a guest, your info is typically not saved.
For account holders, we offer tokenized payments (e.g., via PayPal or Stripe) for future purchases.
Yes, if required by your state. Sales tax is automatically calculated at checkout.
Tax rates vary (e.g., some states tax hemp/psychedelic products, others don’t).
No international shipping (including Canada, Europe, etc.).
Some vendors may ship to all 50 U.S. states, but check restrictions (e.g., Idaho may ban certain products).
Yes, unless noted otherwise (e.g., pre-orders or backordered items may ship separately).
Vendors usually combine all items into a single discreet package to reduce shipping costs and attention.
If you need to swap an item
Returns and Exchanges
We do not accept returns, refunds, or exchanges for any orders—all sales are final. This includes:
Unwanted or incorrect product choices.
Orders that arrived safely but were not what you expected.
Change of mind after purchase.
If you received an incorrect item due to our error, contact us within 48 hours of delivery with:
Your order number.
A photo of the product received and packaging.
A brief description of the issue.
If your package was visibly damaged in transit:
Take photos of the damaged product + shipping box.
Email us within 48 hours with your order number and evidence.
We’ll review and may offer a replacement or credit (case-by-case basis). Note: We are not responsible for damage caused by carriers after shipment.
Email: [support@legal-shroomz.com] (or your support email)
Subject Line: “Order Issue: [Your Order #]”
Include: Details + photos (if applicable).
Response Time: We aim to reply within 24–48 hours (excluding weekends/holidays).
Contact us immediately (preferably before your order ships).
If the order hasn’t shipped, we may update the address.
If it already shipped, we cannot reroute it.
No refunds/reships for packages lost due to incorrect addresses.
Maybe—but act fast! Email us within 1 hour of ordering.
Once the order is processed (usually within 2–4 hours), no cancellations/changes are allowed.